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Montana Stale Libtary 





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3 0864 1004 3033 2 J 

dec 1 5 1995 December 1995 

Volume 13 No. 6 



MCNTANA STATE LIBRARY 

1515 E. 6th AVE. 
HELENA, MONTANA 59620 



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Starting 
Over 
Using 
BPR 

Radical New Approaches 
to Enhance Productivity 
and Competitiveness 

(The following is an excerpt from 
the Stale of Montana Emerging 
Information Technology White 
Papers, September 1995.) 

Business Process Reengineering 
(BPR) is the constant search for, 
and implementation of, radical new 
approaches to business practice that 
will enhance productivity and 
competitiveness. 

The premise behind the rise of BPR 
as a business practice is that the 
structure, management, and 
performance of American 
businesses are based on principles 
that are decades old, and no longer 
operable in today's economy. The 
changes that are required of 
organizations are so pervasive and 
immediate that incremental change 
over time won't work. BPR isn't 
about fixing things, it's about 
• 



starting over, from scratch. How do 
we want to organize work today, given 
the demands of today's markets and 
the power of today's technologies? 

In practice, BPR involves a 
fundamental analysis of the 
organization and a redesign of 



What's Inside 1 


Enterprise Wide News 




Starting Over Using BPR . . . 


. 1 


Calendar of Events 


2 




2 


Cross Platform Security Issues 4 


Software Acquisition Clarifiec 


5 


Windows 95/NT Test Group . 


. 6 


ZIPIOffice Coming Attractions 6 


Mainframe CPU Rate Change 


. 7 


Charlie Russell/Computer Age 8 


Voice/Video News 




What's New? Voice Forms! . 


. 8 


Mainframe News 




Update to the 4381— SYSB . . 


. 9 


SUCCESS! !!/New Mainframe 


. 9 


Report Distribution System . 


. 9 


ISD Mainframe Utilization . . . 


10 


Meeting Minutes 




ITAC Happenings 


11 


ITMG/New Subcommittee . . . 


11 


Tech Talk 




WP61/Convert Acronyms PDQ 12 


ZIPlTips/Series Meetings . . . 


13 


How To Handle Your CDs . . . 


13 


Term Contract News 






14 


Training News 




TCT Technical Training .... 


15 


Training Calendar 


18 


ISD Class Enrollment Form . 


19 


Editors Notes and Humor 




Befuddled PC Users 


17 


Suggestions 


17 


Editor's Notes 


20 



December 1995 ISD NEWS & VIEWS 



Calendar of 
Events 

December 1: 

MOPUG meeting, 1:00-4:00, 

Mitchell 13A& 13B. 

December 6: 

ITMG meeting, 8:30-12:00, 

Metcalf 111. 

SEC meeting, 9:30-11:30, 

DPHHS Auditorium (METNET). 
December 14: 

ITAC Special Meeting, 9:00- 

11:30, Vista Building (Public 

Service Commission) Bollinger 

Room. 
December 15: 

Governor's Blue Ribbon Task 

Force meeting, 10:00-3:00, 

Capitol 312-2. 
December 25: 

Christmas Day Holiday. 
January 1: 

New Year's Day Holiday. 
January 3: 

ITMG meeting, 8:30-10:30, 

Metcalf 111. 
January 5: 

MOPUG meeting. 1:00-4:00, 
Mitchell 13A&13B. 
January 9: 

ITAC meeting, 8:30-11:30, 
Metcalf 111. 

January 15: 

Martin Luther King, Jr.'s 

Birthday Holiday. 
January 16: 

SEC meeting, 9:00-11:00, 

DPHHS Auditorium (METNET). 

January 19: 

Governor's Blue Ribbon Task 
Force meeting, time and place 
to be announced. 
GIS Seminar, 3:00-5:00, 
Montana State Library 
Conference Room 208, (see 



organizational structure, job 
definitions, reward structures, business 
work flows, and control processes. 

The reengineered company is process- 
oriented. This concept often gives 
managers the greatest difficulty 
because they are used to focusing on 
tasks, jobs, people, or structures. A 
process is a set of activities or logically 
related tasks that must be performed to 
accomplish a business objective . An 
example of a process is the delivery of 
ordered goods into the hands of the 
customer. That process is comprised 
of numerous tasks, such as receiving 
the order form and shipping the goods 
from the warehouse. These individual 
tasks are important, but they don't 
mean a thing if the overall process 
doesn't work, i.e. if the process doesn't 
deliver the goods. 

Reengineering is not the same as 
automation, nor is it restructuring or 
downsizing. It is also not the same as 
quality improvement, total quality 
management (TQM), or other 
manifestations of the quality 
movement. The quality movement 
works within the framework of the 
company's existing processes and 
seeks to enhance them by continuous 
incremental improvement. 

Technology Overview: 
The Changing Nature of 
Work, Organizations and 
the Marketplace 

Historical Perspective 

Many of today's business process 
flows and organizational structures are 
reflective of the industrial era in which 
they originated. Work typically 
consisted of repetitive, linear flows. 
Hierarchical organizational structures 
were geared toward efficiency and 
control by being organized around 
separate, highly individualized, 
functional areas (accounting, 
purchasing, etc.). 

In the early stages of a company's 
existence, the synchronization between 
the operational and organizational 



components of the business was 
generally well balanced and the 
operation was an efficient and 
effective one. With business growth 
however, came the added complexities 
of more employees, expanded 
operations, changing environmental 
constraints, and the need to coordinate 
among various entities, both internal 
and external. Organizations were 
generally expanded by trying to "patch 
and mend" the existing structure. The 
result over the years has been the 
creation of complex, internal, 
administrative systems; while the 
operational flows have remained, of 
necessity, streamlined and efficient. 
This divergence between the 
operational and organizational flows 
has resulted in businesses finding 
themselves experiencing delays in 
handling workloads and constrained in 
their ability to adapt to a changing 
marketplace. 

The employees role in the organization 
was fairly narrowly and precisely 
defined. The control paradigm 
implicit in hierarchical organizational 
structures is founded on the premise 



GIS Seminar 

Randy Matchett, Charles 
M Russell National 
Wildlife Refuge, Prairie 
dogs, Blackfooted Ferrets 
& GPS/GIS 

GPS and GIS mapping technology 
were applied to management of 
prairie dogs, and reintroduction and 
monitoring of Blackfooted Ferrets, 
an endangered species. Field work 
took place in 1994 and 1995. Field 
application and practical results will 
be presented and discussed. 

The seminar will be held on January 
19 in the Montana State Library 
Conference Room 208 from 3:00- 
5:00. For more information, contact 
Kris Larson (444-5691). 



ISD NEWS & VIEWS December 1995 



that individuals are virtually incapable 
of being guided by qualitatively 
defined goals. Instead, they need to be 
behaviorally controlled in order to 
achieve objectives defined and 
perform the assigned task. 

With the advent of computers, 

organizations 

have sought to 

use information 

technology (IT) 

for competitive 

advantage. They 

have generally 

done so by 

looking at the 

various 

functional areas 

of the business. 

These tasks were 

often analyzed ^■■■■MMB 

independently, 

resulting in a piecemeal approach, 

which further resulted in a variety of 

independent software systems and 

application solutions. As these manual 

processes were automated, there was 

the impression of improvement 

because of increased processing speed, 

but that did nothing to address the 

problem of fragmented processes. 

The characteristics of the marketplace 
during this era were a generally stable 
and predictable demand and the ability 
to compete based on generally 
standardized and undifferentiated 
products. 

The New Economy 

The realities of the economy today are 
very different from that described 
above. 

Today's economy has been labeled by 
various names, including post- 
industrial, service, or an information 
economy. It is characterized by global 
markets, increasing competition, and 
rapidly changing customer 
requirements. To compete in that 
environment, organizations need to be 
more flexible, team-based, and 
dynamic than yesteryear's 
organizations. 



"Today's economy has been labeled 
by various names, including post- 
industrial, service, or an 
information economy. It is 
characterized by global markets, 
increasing competition, and rapidly 
changing customer requirements. 
To compete in that environment, 
organizations need to be more 
flexible, team-based, and dynamic 
than yesteryear's organizations. " 



In the industrial model, organization 
always lags behind strategy. This is 
based on the assumption that you have 
to know what it is you want to do 
before you can know how to do it. 
The weakness in this line of thinking is 
that no organization can ever be totally 
appropriate for carrying out its purpose 
or mission. The 

s shorter the time 

lag between 
strategy and 
organization, the 
more efficient the 
business. 



In today's 
economy, high 
information 
content and the 
skills/expertise of 
workers provide 
the principal 
competitive advantages. Low cost 
labor, cheaper components, finding 
new ways to produce more work, or 
applying the latest technology to 
existing procedures aren't enough 
anymore. Neither are cosmetic 
changes or piecemeal solutions. 

Work is no longer characterized by 
linear, repetitive tasks, but is more 
commonly done by a web of 
interaction by 

highly skilled 

workers. The 
industrial 
workforce is no 
longer the 
dominant 
working class, 
having been 
replaced by the 
knowledge worker. 



"Companies don 't reengineer 
processes, people do. How 
companies select and organize the 
people who will do the 
reengineering is key to its success. " 



The paradigm shift that companies 
must make today is to stop using 
mechanistic, industrial models to run 
today's businesses and instead take a 
more holistic approach that 
encompasses all the parts of the 
business and the interrelationships. 
Today's successful organization must 
be networked across functions and 
designed around business processes, 
rather than functional hierarchies. 



The emphasis on IT has shifted from 
local, discrete islands of information to 
enterprise-wide planning for the 
technology infrastructure with a 
concentration on cross-functional 
integration and personalization of 
technology. Technology is a major 
enabler of BPR initiative but represents 
only one facet of the project and will 
not by itself bring about sustainable 
improvements. 

The BPR Initiative 

There are a variety of often contending 
approaches to BPR. While there are a 
number of structured methodologies 
that exist, some companies rely en a 
more intuitive approach. Some 
practitioners believe that over attention 
to current practices gets in the way of 
innovative thinking. They'd rather 
start with a clean slate and their own 
imagination and experience. 

Some of the essential components of a 
BPR initiative are: 

People. 

Companies don't reengineer processes, 
people do. How companies select and 
organize the people who will do the 
reengineering is key to its success. 

The leader has to be a senior executive 
who authorizes 

\ and motivates the 

overall effort. 
Reengineering is 
so revolutionary 
that championing 
from the top is a 
necessity. 
During any 
significant transitions there will be 
moments when, in the midst of the 
move, the old state has been 
abandoned and the new not yet 
achieved. Without strong leadership to 
urge the process on, inertia and delay 
can kill the change process before it 
has a chance to take root. 

The reengineering team should be 
comprised of individuals from across 
the various parts of the organization. 
The skills of team members should be 



December 1995 ISD NEWS & VIEWS 



broad and should traverse functional 
units. 

An educational and communications 
campaign aimed at all the people in the 
organization must run from the 
beginning to the end of the effort. 
Employees need to be convinced of 
the need for change, their commitment 
and confidence must be gained, and 
their enthusiasm has to be maintained. 
In many BPR efforts that have failed, 
the lack of communication and 
attention to the human component of 
the organization is often cited as the 
cause. 

Identify Reengineering Opportunities. 

This activity begins by identifying and 
mapping all of the processes within the 
business. The criteria for prioritizing 
those selected for reengineering 
include: dysfunction (Which 
processes are in the deepest trouble?); 
importance (Which processes have the 
highest potential impact on the 
business?); and feasibility (Which 
processes have the greatest chance for 
success?). 



The next step is 

to diagnose the 

processes to be 

reengineered. 

One of the most 

frequently 

occurring errors 

at this stage is to 

analyze a process Vs ^^_HH^MM 

in agonizing 

detail rather than trying to understand 

it. The best place to try and begin to 

understand a process is from the 

customer end. The goal is to 

understand the what and why, not the 

how, so that in redesign they can focus 

on what the new process will have to 

do. 

Process Redesign 

This is both the most exciting and 
daunting task in the BPR effort. It 
demands imagination, inductive 
thinking, and the ability to cast aside 
preconceived notions. 

Some recurring characteristics found 



"The best place to try and begin to 
understand a process is from the 
customer end. The goal is to 
understand the what and why, not 
the how, so that in redesign they can 
focus on what the new process will 
have to do. " 



in reengineered processes include: 
several jobs are combined into one; 
workers make decisions; the steps in 
the process are performed in a natural 
order; processes have multiple 
versions; work is performed where it 
makes the most sense; checks and 
controls are reduced; reconciliation is 
minimized; a case manager provides a 
single point of contact; and hybrid 
centralized/decentralized operations 
are prevalent. 

Monitoring the Newly Reconstructed 
Process. 

Performance measurement must be 
continually assessed and controlled. 
Hard measures include process 
performance (cycle time, customer 
service, and quality), IT performance 
(downtime, system use, paper 
reduction), and productivity indices. 
Soft measures such as employee 
morale and customer goodwill should 
also be included. 

Project success in BPR initiatives is 
the exception, not the rule. 

Some statistics show that only 30% of 
BPR efforts are 

s successful in 

achieving the 
dramatic results 
they'd intended. 
The results of a 
poorly run 
reengineering 
process can be 
devastating to 
both the business 



and its customers. 

Some of the leading causes of failure 
include: trying to fix a process instead 
of changing it; failure to focus on 
business processes; ignoring 
everything except process redesign; 
neglecting employee's values and 
beliefs; being willing to settle for 
minor results; quitting too early; 
placing prior constraints on the scope 
of the effort; allowing existing 
corporate cultures and management to 
prevent reengineering from getting 
started; trying to make reengineering 
happen from the bottom up; assigning 
someone who doesn't know 



reengineering to lead the project; 
skimping on resources assigned to the 
project; burying reengineering in the 
middle of the corporate agenda; 
undertaking too many projects at the 
same time; trying to make 
reengineering happen without making 
anyone unhappy, and dragging the 
effort out for too long a period of time. 
B 




Cross Platform 
Security Issues 

Recommendations 
Concerning 

Standardization Presented 
to ITMG 

Security is generally defined as the 
freedom from danger or as the 
condition of safety. Information 
systems security, specifically, is the 
protection of data in a system against 
unauthorized disclosure, modification, 
or destruction and protection of the 
computer system itself against 
unauthorized use, modification, or 
denial of service. 

We all know that in recent years the 
emphasis in information systems and 
computing has been moving from the 
'glass house' mainframe environment 
to the PC/workstation - client/server - 
distributed processing environment, 



ISD NEWS & VIEWS December 1995 



and with that shift has come new 
challenges for information security 
management. The security solutions in 
this new environment may be different 
in scope; some will most likely be 
different in the way we accomplish 
them, but they will not be different 
with respect to the key elements of any 
information security strategy. Those 
elements are confidentiality, integrity, 
and availability of the enterprise 
information resources. 

In the mainframe environment, 
security controls could be 
implemented centrally at the data 
processing facility. Physical measures 
restricted computing center access to 
computer operations personnel, and 
access control software restricted 
computing system access to authorized 
users. Typically these measures were 
managed by a few individuals who 
were delegated the 'responsibility for 
security'. In today's world it is 
becoming increasingly important that 
everyone participate in the security 
function. By statute (Section 2-15-1 14 
MCA), state agencies must provide for 
the security of their data and 
information technology resources. 
This is further defined in Section 1- 
0250.10 of the MOM's manual which 
states; 

'It is the policy of The 
Department of Administration 
that agencies are responsible 
for authorizing access to their 
information technology 
resources by designating 
certain persons as users and 
authorizing such persons to 
access those resources in the 
manner necessary for 
performing their duties'. 

We must all be aware of the need for, 
and the importance of security, starting 
at our own desktop. 

The individual logon ID (user ID) and 
password are the fundamental parts in 
any security structure. They are our 
personal possessions and should be 
treated as such. They are the basis for 
our entry into a system and for the 
authorization to access information 



and to do our work. They also 
represent our accountability and 
provide the audit trail while we are 
logged on to a system. 

Several years ago ISD initiated 
standards for the assignment of logon 
ID's (user numbers) in an effort to 
maintain some verifiable order to 
individuals classified as users. That 
effort will continue. 

ISD, along with the Network Managers 
Group (NMG), has begun a process to 
identify other areas that may be good 
candidates for standardization. It is 
becoming increasingly important that 
we study these issues not only because 
of the changing landscape of 
information systems but also to 
position ourselves for future 
advancements in security 
administration. 

The obvious first choice for 
standardization is the password. Some 
recommendations have been made to 
the Information Technology Managers 
Group (ITMG). Those 
recommendations include; 

• Minimum password length of six 
characters 

• 60 day maximum duration of 
password 

• Password history minimum of four 
(you would have to cycle through 
four password changes before you 
could reuse a particular password) 

Other suggestions that always enter 
into the discussion about passwords 
are the syntax (use at least one numeric 
or special character), the fact that a 
password should never be written 
down or otherwise displayed, and 
passwords should never be easily 
guessed words, common names, or the 
logon ID itself. 

If any or all of these recommendations 
are adopted, care will be taken to 
ensure that the transition is well 
publicized and that users are not 
adversely affected. 

For Mainframe/ACF2 security 
questions, call Mick Plovanic 



(444-257 1 ) and for Novell NetWare 
4.X security issues call Ron Armstrong 
(444-2905). 9 




Software 

Acquisition's 

Clarified 

There's been some confusion in recent 
months regarding software purchases, 
particularly non-standard software 
purchases. What follows is an attempt 
to clarify the process: 

The basic rule to keep in mind when 
acquiring software: if it's on the ISD 
Supported Software list and below 
$5,000, it's approved — just send us a 
copy of the purchase order. Anything 
else needs prior ISD approval 
(including purchases from Central 
Stores). ( The ISD Supported Software 
list is located on the Value Added 
Server in the \NMG\POLICY 
subdirectory, is in Lotus 1-2-3 format, 
and is named SOFTWARE. WK*.) 
That's about all there is to it. 
However, if you're still quite not sure 
what you need to do, read on for the 
full-blown explanation: 

HB 99 revised Sections 2-17-501 and 
2-17-502 of the MCA (Montana Code 
Annotated) by adding software review 
and approval to the Department of 
Administration's data processing 
responsibilities. In order to streamline 
the approval process (or in other 



December 1995 ISD NEWS & VIEWS 



words, not require review and 
approval of every software purchase), 
ISD implemented HB 99 in the 
following manner: 

Major acquisitions totaling more than 
$5,000. or acquisitions of non- 
supported software, will require prior 
approval by ISD. Non-supported 
software means any software not 
found on the ISD Supported Software 
list, no matter where it's purchased 
from (including software purchased 
from Central Stores). These will also 
require a completed Procurement Jus- 
tification Form For Data Processing 
Equipment and Software . 

Acquisitions of supported software, as 
found on the ISD Supported Software 
list, will not require prior approval by 
ISD. However, for planning and 
inventory purposes, agencies will be 
required to send a copy of the purchase 
order to ISD at the time of purchase. 
A copy is not needed for orders for 
supported software processed through 
Central Stores. The ISD Supported 
Software list is regularly updated and 
made available to the agencies in 
electronic format. 

Purchases of software for which the 
state has a site license or a master 
license agreement will require routing 
through ISD. This includes, but is not 
limited to, all Attachmate and Oracle 
products, and all Novell products 
except NetWare. 

Agencies planning the acquisition of 
non-supported data processing 
software will be required to provide 
justification which includes a 
comparison of functional and perfor- 
mance features to that of supported 
software. If agencies are considering 
data processing software that is not 
currently supported, ISD should be 
included in the planning process as 
early as possible. 

If you have any questions concerning 
non-standard software purchases, 
please call Brett Boutin (444-0515) 
from Computing Policy & 
Development. B 




. "> 



Windows 95 1 
Windows NT 
Test Group 

Evaluates and Tests 
Desktop Operating 
Systems 

The Desktop Operating 
System/Network Operating System 
subcommittee of the ITMG 
(Information Technology Managers 
Group) has a working group evaluating 
Windows 95 and Windows NT. It is 
made up of members from multiple 
agencies and is charged with 
determining the viability of using 
Windows 95 and/or Windows NT 
workstation as a desktop operating 
system within the statewide enterprise. 
This group has begun its work, with 
the majority of the members testing 
Windows 95 in a multitude of 
scenarios. Some testing has also been 
started with Windows NT Workstation. 
The goal of the group is to have 
evaluation results documented and in 
the hands of the ITMG by the February 
1996 ITMG meeting. 

Windows 95 and Windows NT 
Workstation are not yet accepted as 
State desktop operating system 
standards. Central Stores and all 
agencies have been asked by the ITMG 
not to allow purchase or installation of 
Windows 95 or Windows NT 
Workstation on State desktop 
computers. While it is generally 
agreed that Windows 95 is a capable 
platform for home use, there are 
questions to be answered yet about 



how 95 or NT workstations will 
perform within and affect the State's 
computer enterprise. We will keep 
you informed of the progress and 
findings of this group in monthly ISD 
News and Views articles. If you want 
further information contact Denny 
Knapp (444-2072, ZIPIMail, 
cxOl 15%zip02@mt.gov) of End User 
Systems Support. B 




^>^ ( |onSupe.H^ Q 

ZIP'.Office 

Coming 

Attractions: 

Internet 

Enhancements 

Current Capabilities and 
Requirements... 

If you've used ZIP'.Mail or ZIPIOffice 
to send e-mail to an Internet user you 
probably are familiar with the 
limitations of the current system and 
the addressing requirements. 
Currently our e-mail connection to the 
Internet does not support attachment of 
binary documents so we are limited to 
e-mail messages. Also, you need to 
include the following addressing 
information, on the first line of your 
ZIP! message, when sending e-mail to 
an Internet user: 

MHSTO:MHS:anyone@anyhost.com 

Furthermore, your personal Internet e- 
mail address consists of your ZIP! 
User ID and Address followed by 
@mt.gov. For example my Internet e- 
mail address is: 

cx01 81 %zip02 @ mt.gov 

Not very friendly or easy to remember 
is it? 



ISD NEWS & VIEWS December 1995 



New and Improved... 

Changes in progress: ISD has been 
working with the Attachmate 
Corporation on several enhancements 
that will provide ZIPIOffice users with 
a more straightforward, full function 
Internet e-mail capability. We are 
currently testing a ZIPIOffice Internet 
client that simplifies Internet 
addressing and are in the process of 
configuring and installing a new 
SMTP e-mail gateway that supports 
binary document exchange. 

Alias Addressing: Internet e-mail will 
be sent and received with an Internet 
e-mail alias that ISD defines and 
maintains for every state e-mail user. 
After the changes are complete, my 
Internet e-mail address will be 
kwynn@mt.gov rather than 
cx0181%zip02@mt.gov. We plan to 
continue supporting the old address 
format (cx0181%zip02@mt.gov) to 
allow time for you to notify Internet 
users of your new e-mail address. 

Interne! Address Book: The new 
ZIPIOffice Internet client will also 
allow you to select Internet e-mail 
addresses from a Personal Internet 
Address Book that you maintain. This 
will eliminate selecting the Internet 
User from the address book and 
inserting the MHSTO:MHS: in every 
message. 



New ZIPIOffice Client 
Sneak Preview... 

After the new ZIPIOffice client is 
installed you will be able to open your 
Personal Internet Address Book by 
selecting: File, Open from the main 
ZIPIOffice menu, and then selecting 
Internet Address Book. You then are 
able to add, view or change the 
Internet e-mail addresses for the e-mail 
users you communicate with on the 
Internet. 

When sending mail to an Internet user 
you simply follow the same steps as 
you always have, but after you click on 
the send mail icon a new button will be 
available that allows you to switch 
from the regular address book to your 
Personal Internet Address Book. By 
clicking on the Switch Address Book 
Button you can toggle between the 
two address books and then select the 
Internet e-mail recipient 

Time lines... 

The new ZIPIOffice Internet 
capabilities are scheduled to be 
completed by December 26. We 
should be ready to start upgrading 
agency ZIPIOffice installs after the 
first of the year. We will be contacting 
agency's ZIP! Administrators to 
develop an upgrade schedule in the 
coming weeks. If you have any 
questions concerning the ZIPIOffice 
Internet enhancements please contact 
Kyle Wynn (444-2859) of End User 
Systems Support. B 



Select Recipients from the Internet Address Book 



Type or telect name from address book: 



Velimir 



i 
* 

[To ♦ 



Betnie Weldon 
Jack Reeve 
Richard Young 
Velimir 



1 Recipients Selected: 



Show | 



Help 



>To 

Velimii 



Expand all lists 



Switch Address Book 



Mainframe CPU 
Rate Change 

CPU second rates have been modified 
to appropriately reflect the increased 
speed of the IBM 902 1 -82 1 computer 
installed on November 1 1. The speed 
at which the 9021-821 computer 
performs transactions is considerably 
faster than the 3090-400J model that 
was replaced. This will decrease the 
amount of CPU seconds needed to 
perform any given task. In order to 
keep the amount of rate recovery 
equalized in the transition to the new 
processor, rates must be increase J 
proportionately to the decrease in CPU 
seconds consumed. The end result 
should be no cost increases to your 
agency for the services performed. 

After analyzing extensive 
benchmarking data, the following 
adjustments in rates have been 
determined. IDMS and CICS CPU 
rates will increase by a factor of 2.8, 
and Batch and TSO CPU rates will 
increase by a factor of 2.9. The new 
and old rates (per CPU second) are 
reflected below: 



r 








OLD 


NEW 




RATE 


RATE 


IDMS 


.3340 


.9352 


CICS 


.3340 


.9352 


BATCH 
TSO 


.4293 


1.2449 


.5258 


1.5248 






If you have any questions regarding 
these rates, you may call Jeff Lustgraaf 
(444-3406) from the Financial 
Services Unit. B 



Figure 1: Personal Internet Address Book 



December 1995 ISD NEWS & VIEWS 




• < 



lews 



Charlie Russell 
Enters the 
Computer Age 

One can only ponder what he might 
think about it, but Montana's beloved 
cowboy artist Charlie Russell is 
entering the computer age. 

The Montana Historical Society has 
selected 30 of his full-color works for 
a new Russell Computer Screen Saver. 

"We have had many requests from 
computer buffs for historical programs 
that would carry Montana into the 
computer age," Society Museum Store 
Manager Richard Boyd said. "Charlie 
is famous for his illustrated Christmas 
cards, so we thought this was a good 
time of the year to release our first 
venture into this field." 

The screen saver collection includes 
Russell's masterpiece, "When the 
Land Belonged to God," and other 
major works including "Bronc to 
Breakfast", "Charles M. Russell and 
His Friends", "Men of the Open 
Range", and "York", which are 
displayed in rotation when the screen 
is not in use, from the Society's 
Russell collection. 

The screen saver, which prevents 



monitor bum-in imaging, is for IBM 
personal computers and all compatible 
systems with a 386 or higher processor 
running Windows 3.1 or better and 
sells for $35, Boyd said. 

The Society also has Russell VCR 
videotapes, audio tapes and other 
electronic collections of Montana and 
western history. 

Persons interested in ordering the 
screen saver or other items from the 
Society can call toll-free (800/243- 
9900). For more information, please 
contact Tom Cook (444-1645) at the 
Montana Historical Society. B 



"We have had many requests from 
computer buffs for historical 
programs that would carry Montana 
into the computer age, " Society 
Museum Store Manager Richard 
Boyd said. "Charlie is famous for 
his illustrated Christmas cards, so 
we thought this was a good time of 
the year to release our first venture 
into this field. " 



What's new 
from the world 
of Meridian 
Mail? Voice 
Forms! 

A voice form is the equivalent of a 
paper form. It is "filled out" by callers 
who dial a specific number which 
connects them to the voice form. The 
form is made up of a series of 
questions that are played over the 
telephone to the caller. The caller 
listens to each question and responds 
by giving a verbal answer. The 
caller's answers are recorded and 
stored in the Meridian Mail system as a 
response. 

Voice forms are intended to help fulfill 
an agency's information gathering 
needs. Voice forms can replace paper 
forms as well as certain information 
gathering tasks that currently are 
carried out over the phone. 

Voice forms can enhance an agency's 
ability to reach customers, clients and 
employees, by making services 
available 24 hours a day, from any 
location. 

A voice form can be a stand-alone 
application that a caller dials directly, 
or it can be integrated with other 
Meridian Mail features, such as voice 
menus. 



ISD NEWS & VIEWS December 1995 



For more information on voice forms 
or other Meridian Mail features 
contact Rita O'Neil (444-6846) or 
Clara Baer (444-2455) from Voice 
Operations. B 



IflMlFkMlE 

riEkus 

Update to the 
4381— SYSB 



The Department of Justice's Criminal 
Information System executes on the 
IBM 4381-T93E at the National Guard 
Armory. At the end of October, the 
operating system was upgraded to 
MVS/ESA4.3. Previously, the 
operating system on the 438 1 was 
MVS/XA. Several other software 
packages were upgraded at the same 
time. These include: ACF2, 
ASSEMBLER H, DMS/OS, ISPF, 
JES2, SDSF, TSO-E, VTAM, and 
OMEGAMON. This install puts the 
438 l's software in sync with the 902 1- 
82l's software at the Mitchell Building 
site. B 



"The new IBM mainframe model 
9021-821 was successfully installed 
on November 10 in under 24 hours. 
...a remarkable 15 hours and 15 
minutes. What makes this time 
amazing is that: ® due to the space 
restrictions of the computer room, 
the 400 J had to be totally removed 
before the assembly of the 821 could 
begin and ® plumbing and 
electrical wiring adjustments were 
also done for the new processor. " 




SUCCESS!!! 

New Mainframe Installed 

The new IBM mainframe model 9021- 
821 was successfully installed on 
November 10 in under 24 hours. In 
fact, all job queues where held at 10:45 
pm on Thursday, November 9, dual 
backups of all DASD were taken and 
the 3090-400J was turned over to EI 
Camino (the installation company) to 
be dismantled at 4:15 am on Friday. 
Our first IPL was at 7:30 pm on 
Friday, November 10 — a remarkable 
15 hours and 15 minutes later. What 
makes this time amazing is that: ® 
due to the space restrictions of the 
computer room, the 400J had to be 
totally removed before the assembly of 
the 821 could begin and ® plumbing 
and electrical wiring adjustments were 
also done for the new processor. After 
an initial test period, the IDMS's and 
CICS's were brought up at 9:45 pm. 

As mentioned in earlier articles, this 
processor is approximately 38% faster 
than the 3090-400J. The 3090-400J 
had four central processing units, 
running at 21 MIPS each. The 9021- 
82 1 has two central processing units, 
running at 59 MIPS each. Each of the 
two central processing units of the 821 
are 281% faster than any one of the 
fourCP'softhe400J. This is why 
your jobs are using less CPU time. 
Because of this increase speed, if you 
have specified a TIME parameter on 
either your JOB or EXEC card, please 
review what was specified. You might 
want to reduce the time. ISD's billing 
system's CPU rate will be adjusted 
accordingly to the new processor's 



speed. (See related article 
"Mainframe CPU Rate Change " on 
page 7 of this issue.) During the 
month of November, the JOB COST 
figure in the JCL job termination 
statistics varied as ISD modified this 
CPU rate. Other changes that you will 
see in the job termination box in your 
JCL are the CPU MODEL is set to 
9021 and the SYSTEM ID is AES3. 
The default region size has been 
increased to 2,048 K (2 MB). Testing 
has shown that CPU bound jobs will 
see the best performance boost with 
this new processor. We are predicting 
the average CPU utilization for the 821 
for the month of November to be 
66.4% during prime shift. Look for an 
article in the January ISD News & 
Views for the actual utilization 
statistics. B 




Report 

Distribution 

System 

Can it help you? 

As you may recall, the October issue 
of ISD News & Views contained an 
article about ISD's automated report 
distribution system— INFOPAC-RDS 
(RDS). That article gave a brief 
description of the system and some of 
the advantages it had to offer. That 
article also stated that we had some 
bugs to work out and issues to be 
resolved before we could open it up to 
the user community. 

Since the time that article was written, 
we have installed new releases of both 
the mainframe and Windows software. 



10 



December 1995 ISD NEWS & VIEWS 



(Please note that although RDS offers 
a WINDOWS module, it is not required 
to use the system. A 3270 interface is 
also available.) We were thrilled to 
find that these new releases eliminated 
all the troublesome problems that we 
were experiencing with this system. In 
addition, we have also resolved some 
internal issues concerning the manner 
in which we plan to implement this 
system. As a result, we are now ready 
to begin the production 
implementation of this system. 

This system provides great flexibility 
in automating the report distribution 
process. It has the potential to change 
the traditional manner in which users 
currently receive their report data. 
You may want to ask yourself some 
questions about your current methods 
of report distribution and viewing. Is 
it currently time consuming to 
distribute your reports? Do you have 
reports which you would prefer to 
access on line if adequate search 
methods were provided? Do you have 
security concerns about your report 
data? Would you like to decrease or 
eliminate the Computer Output 
Microfiche (COM) you currently 
receive, (provided, of course, that a 
more convenient method of report 
viewing could be substituted)? Have 
you had problems with your report 
output getting lost, whether it be an 
entire report or a single page, and had 
to rerun the job to reproduce that 
output? Do you receive mainframe 
reports which contain data which you 
would like to use in your PC 
applications? These, among others, 
are the types of problems which can be 
addressed by RDS. 

We encourage you to examine how 
you distribute and view your reports 
and how the process may be easier. 
The RDS system may be able to help 
you. If you have reports which you 
would like to have implemented in 
RDS, if you would like a short RDS 
demonstration, or if you simply have 
questions about RDS, please contact 
Dave Smith (444-2857) or Jan Lewis 
(444-2901) from Security, Methods & 
Media Management. S 



ISD Mainframe 
Utilization 

Statistics Support Decision 
to Install New Mainframe 

The IBM 3090-400J processor that had 
been the main-stay of state government 
data processing for the past few years 
simply 'ran out of gas'. The 
accompanying chart shows, that after a 
growth spirt at the beginning of 
calendar year 1995, processing for the 
first six months flowed along 
averaging in the high 70's to mid 80's. 
More often than not the average busy 
was 80% plus. Then the new fiscal 
year began and in July the mainframe 
utilization began to grow again. 
Except for the second half of August 
and on holidays the percentage of CPU 
busy has averaged mid 80's and up, 
reaching the mid 90's in late October 
and early November. Remember, 
these numbers are average CPU busy 
from 8:00 am to 5:00 pm — this is all 
nine hours including the noon hour. 
To be able to average these very high 
utilizations the processor had to run at 
100% much of the time. 

Our high priority online customers 
using CICS and IDMS applications 
continued to receive good service and 
response times for database queries 
and updates. Day time batch 



customers, however, began to notice 

longer waits in the job queue and ^p 

longer job elapsed execution times due 

to there being fewer processor cycles 

available after the online applications 

had received what they needed. 

To place a couple of numbers on the 
growth that has happened to the ISD 
mainframe during calendar year 1995, 
the average CPU busy for the first two 
weeks of 1995 (nine days due to the 
New Years holiday) and the average 
CPU busy for the last two weeks that 
the 3090 was installed (also nine days 
due to the Veterans Day holiday) were 
used. The first two weeks averaged 
73.9% busy and the last two weeks 
averaged 91 .8% busy. That represents 
24% growth during the 1 1 54 month 
period. 

It was time for a change; the State 
needed more processor power. To that 
end an IBM ES/9000 model 821 was 
installed on November 10. Although it 
is too soon to predict the long term ^^ 

trend for the new processor, its first ^F 

full week of operation netted a 70.3% 
busy average. 

For more information on mainframe 
utilization, contact Craig Smith (444- 
3458) from Operating System Support. 

B 



CPU Busy 08:00 to 17:00 

Data From Omegamon 




01/02*6 02/0*96 03/21/95 04/28/95 06/07/95 07/17/96 08/2*95 10/0*95 11/10/95 
01/2095 03*01/95 04rtff95 05/18/95 06/27/95 06/04/95 09/13/95 10/23/95 



Chart 1: Percent of Mainframe CPU Busy 



ISD NEWS & VIEWS December 1995 



11 




Special 
Meetings 
Scheduled— 
and Other IT AC 
Happenings 

Two special meetings and several 
requests for feedback were part of the 
November 14, 1995 Information 
Technology Advisory Council (ITAC) 
meeting. A GIS (Geographic 
Information System) survey, a LAN 
(Local Area Network) Services RFI 
(Request for Information), and an 
Information Technology (IT) survey 
are all currently in progress, according 
to the ITAC updates received at the 
last meeting. 

Tony Herbert will be scheduling a 
special meeting regarding the Real 
Decisions study in December. In this 
meeting Real Decisions will present 
their findings on the privatization 
study. Attendees will have 
opportunity to ask questions after the 
presentation. The meeting is 
tentatively scheduled for December 
14, 1995. 

Jeff Brandt and Brett Boutin have 
completed the "LAN Services" draft 
RFI regarding LAN Privatization. 
Brandt presented the draft to members 
and asked them to comment in writing 
by December 4 for incorporation into 
the final RFI. 

Lois Menzies reported that by a 
consensus the 1996 strategic planning 
process will have a narrow focus rather 
than a broad-based one. ITAC 
members committed to attending a 
special full-day meeting in February to 
define the focus of the strategic plan. 



Members will also review the EPP 
(Executive Planning Process) items for 
fiscal year 1998-1999 as contained in 
the strategic plan during that meeting. 
The meeting is tentatively scheduled 
for February 13, 1996. 

The SummitNet Executive Council has 
nearly completed an Acceptable Use 
Policy which was presented by Linda 
Belflower. The policy defines several 
terms including SummitNet, 
SummitNet Acceptable Use, Public 
Access, and Remote Dial-In. 
Belflower hopes to have the Policy 
finalized and signed soon. 

Coordination Task Force chairperson 
Mary Bryson distributed to ITAC 
members a survey for review and 
comment. The survey consists of four 
parts and assesses the support 
resources associated with providing IT 
in state government. ITAC members 
were asked to distribute copies of the 
survey to all employees who provide 
IT services to include their ideas in the 
study. 

The GIS Task Force survey responses 
were due to Dan Sidor on November 
17. Sidor is now compiling results and 
will have a report of responses soon. 
The report will itemize the issues and 
concerns received in that survey. 

Several projects and surveys are 
currently in progress, with more work 
still ahead. ITAC members will be 
meeting every month until March of 
1996 primarily due to budget 
preparation for the next legislative 
session. If you are interested in 
attending any of these meetings, 
contact Amanda Christen (444-2700) 
for dates, times, and places of the 
meetings. 

Complete minutes may be found on 
the state BBS (Agency / 
Administration / Information Services / 
Files / Advisory Groups), on the Value 
Added Server (under ITACINFO), or 
by calling Amanda Christen (444- 
2700) from ISD. B 




ITMG Forms 
New Internet 
Subcommittee 

The Information Technology 
Managers Group (ITMG) met on 
November 1, 1995 and continued their 
discussions related to information 
technology in the State of Montana. 
Several subcommittees gave reports, 
and a new group was formed. 

Enterprise Software 
Subcommittee 

Steve Colberg, Governor's Office, is 
the new chair of this subcommittee. 
Thanks to Wayne Schaff, Labor and 
Industry, for his leadership in the past 
year! 

The subcommittee is working on end- 
user databases. The results of an 
agency survey were discussed. The 
survey provided information on legacy 
databases used by agencies, current 
and future hardware plans, and 
database needs of end-users and 
programmers. There was some 
discussion of the various levels of 
database usage in the state, and how 
ISD should provide support. 

Operating Systems 
Subcommittee 

Chair Hank Trenk of the Legislative 
Branch reported that the group is 
working on directory services as 
related to electronic mail and Novell 
NDS services. They are continuing 
their research into how the state can 
manage the 'login' process. 

Mid-Tier Computing 

This committee needs to gear up again 



12 



December 1995 ISD NEWS & VIEWS 



to ensure that the state has purchasing 
vehicles for the state's mid-tier 
standards. Mike Randall, Department 
of Transportation, volunteered to chair 
the group's efforts beginning in 
January 1996. 

New Committee Formed 

After a report by Sharon Gorie of ISD, 
the group decided that Internet 
directions need to be coordinated 
through the newly established Internet 
Services Providers Group (ISPG) 
forum. 

The group will be looking at product 
standards for Internet Providers 
communications, homepage design 
standards, education and training, 
policy issues and more. 

Complete minutes may be found on 
the state BBS (Agency / 
Administration / Information Services 
/ Files / Advisory Groups), on the 
Value Added Server (under 
ITMGINFO), or by calling Amanda 
Christen (444-2700) from ISD. B 



Qtk Track tyfa 




Convert 
Acronyms PDQ 

MDT can use WP6 1 on a PC to get an 
RFP done ASAP. 

Acronyms are a handy shortcut when 
speaking and they also save on typing 
time. However, the preceding 
sentence may seem quite cryptic to 
anyone who is not familiar with those 
acronyms. When a document needs to 
be translated from asocial acronyms to 



full phrases, WordPerfect version 6.1 
can perform the task. 

The Writing Tool that can be used 
within WordPerfect to translate 
acronyms is called 
ABBREVIATIONS. After typing a 
lengthy phrase such as "Montana 
Department of Transportation" stop 
and highlight it. From the Menu Bar 
choose Insert and from the pull down 
menu select Abbreviations. The 
Abbreviations window will appear. 

To create a new abbreviation click on 
the Create button and type the 
abbreviation representing the full 
phrase in the box labeled 
Abbreviation Name. In this example 
MDT will be used for the name. 
Choose OK or hit Enter, then choose 
Close. From that point on within that 
document instead of typing the 
Montana Department of 
Transportation, MDT can be typed in 
it's place. To convert MDT to the full 
phrase, select the abbreviation within 
the document and then depress 
Ctrl + A. 



If it is awkward to 
do the conversion 
while in mid 
document, a macro 
can be played to 
convert all 
abbreviations after 
the document is 
fully typed. To play 
the macro select 
Tools, Macro, Play 
(Play will be 
selected), then 
highlight the macro 
named 

expndall.wcm, then 
select Play again. 

Abbreviations are 
not intuitive as to 
what font is being 
used in the current 
document. If 
abbreviation XYZ is 
created in document 
1 with font A, using 
the standard 



template (this is most likely the 
default) and document 2 is typed with 
font B, again using the standard 
template, when the XYZ abbreviation 
is converted within document 2, font A 
will be used. The abbreviation must be 
created or already be existing with the 
font which is compatible to the current 
document. 

Abbreviations are case sensitive so if 
there is a desire to use two or three 
fonts for the same full phrase, the three 
fonts could be defined as 

MDT Montana Department of 

Transportation 
mdt Montana Department of 

Transportation 
MdT Montana Department of 

Transportation 

If a template is new or an existing 
template customized, abbreviations can 
also be created for it. All 
abbreviations created for the standard 
template will appear in the 
Abbreviations window for any 





1 


Abbreviations 








Abbreviations: 


Create... 






ASAP 
cya 


Expand 






DOA 






MDT 


pc 
RFP 


Copy- 








WOA 
WPG1 


Rename... 










XYZ 


Delete 












Close 












Help 






Template: standard 

Contents: Montana Departme 
Transportation 

An Abbreviation can be expandei 
it in the document and pressing C 


it of 

j by selectinc 
:trl+A. 


1 



Figure 2: Abbreviations Window in WordPerfect 6. 1 



ISD NEWS & VIEWS December 1995 



template. Abbreviations created for 
any new or customized template will 
appear only in the Abbreviations 
window for the non-standard 
templates. 

Questions about this procedure or any 
other WordPerfect procedure may be 
directed to Candace Rutledge (444- 
2858) of End User Systems Support. 

B 




ZIPlTips 
Scheduling 
Series 
Meetings 

Recently, 1 added a "Series" 
appointment on my calendar to attend 
a weekly meeting that my supervisor 
requested of me. One particular week, 
notice was given to all attendees that 
the meeting had to be changed to a 
different site due to a meeting room 
conflict. No problem — I just opened 
my ZIPlOffice calendar, double 
clicked on the appointment, changed 
the meeting room and clicked on 
"OK". It wasn't until the next week 
when I showed up at the wrong room 
that 1 noticed the meeting room was 
permanently changed for each 
appointment I had added on my 
calendar. ZIP! Office knew it was a 
"Series" appointment and changed all 
of them. There must be a way to 
change the information!!! 

There is! Instead of creating a 
"Series" appointment on your 
calendar, schedule a "Series 
Meeting". To do so, click on the 
Meeting icon. 

Fill in the appropriate 
information — Meeting date, Time, 



Location, Subject and Purpose of the 
meeting. Click on Names, select 
yourself and choose OK. Click on the 
Series button. Select either Daily, 
Weekly, Monthly or Twice a month 
(In selecting "Weekly", you are able to 
choose which day of the week to 
schedule the appointment.) Select OK 
and the message of your meeting 
notice is sent. 

Open your in-tray and "post" the 
meetings to your calendar by clicking 
on the Add meeting to a calendar 
icon. 

Now you are able to change a single 
appointment without affecting all the 
others in the Series. 

If you have any questions on Series 
appointments/meetings, or any other 
ZIP!Office feature, please contact Sue 
Skuletich (444-1392) from End User 
Systems Support. B 




Which Side Is 
Up?— How To 
Handle Your 
CDs 

As CD ROM drives are becoming 
essential parts of PCs, End User 
Systems Support is getting more and 
more calls about CDs that are damaged 
or can't be read by the computer. 
Proper handling of CD disks will help 
avoid the majority of these problems. 
The easiest way to avoid CD disk 
problems is to NEVER touch either 
side of the disk, handling it by the 
edges only. NEVER lay an uncovered 
CD disk down on any hard 
surface— ALWAYS store CD disks in 
their jewel case, a caddy, or even an 
old tyvek sleeve from 5.25 inch floppy 
(remember those?). 



'The easiest way to avoid CD disk 
problems is to NEVER touch either 
side of the disk, handling it by the 
edges only. NEVER lay an uncovered 
CD disk down on any hard 
surface— ALW 'A YS store CD disks in 
their jewel case, a caddy, or even an 
old tyvek sleeve from 5.25 inch floppy 
(remember those?). " _ 



When people choose to ignore the 
above advice and feel the need to lay 
an uncovered CD disk down on a hard 
surface, there is disagreement about 
whether to place the shiny side up or 
the label side up. According to CD 
manufacturers, there is no correct 
answer. A CD starts out as a 1 .2 mm 
thick disk of clear polycarbonate 
plastic, and the data is recorded as a 
series of pits on the top surface of the 
disk. The top is then covered with a 
thin shiny coat of aluminum that is 
then covered with a thin coat of 
lacquer. The label is printed with ink 
on top of the lacquer. The laser in the 
CD player shines through the clear 
bottom layer to read the data recorded 
near the top of the disk. 

Those who say to lay a CD shiny side 
down argue that minor scratches and 
smudges on the bottom side won't 
effect reading, as the laser is actually 
focused on the far side of the disk. 
Cleaning the shiny side will often 
"restore lost data". A scratch on the 
label side that penetrates the ink. 
lacquer, and aluminum will damage 
the data pits unrecoverably. 

The "other side" of the argument is 
that the shiny polycarbonate side is 
more prone to scratches and placing a 
CD label side down would mean that 
the shiny side is less likely to pick up 
dirt and dust, which can be transferred 
to the CD laser or lens. 

So it turns out that the correct way to 
lay your CD disk down is to 
ALWAYS have it in a protective cover 
of some sort before laying it down. 
Questions? Contact Denny Knapp 
(444-2072, ZIP!, cxOl 15%zip02 
@mt.gov) of End User Systems 
Support. B 



14 



December 1995 ISD NEWS & VIEWS 




Term Contract 
Status 

ComputerLand of 
Missoula 

Please call Jim Lang (406/329-7625) 
with any questions. 

State Term Contract 336V 
information is now on the World 
Wide Web 

Now the most up-to-date price and 
product specifications for State Term 
Contract 336V is only a mouse click 
away! Point your browser to 
"http://www.cland-mt.com/gov/" for 
up to the minute information. But 
remember, to access the price list, 
you'll need a password. Contact Jim 
Lang (406/329-7625) for yours. 

Hewlett-Packard LaserJet 5L-FS 

The LaserJet 5L-FS fits easily in your 
budget and on your desktop. The HP 
LaserJet 5L-FS printer comes with HP 
FontSmart software for easy font 
management. Impressive 600 dpi laser 
printing doesn't fade or smear, and the 
ability to add memory up to 9 MB 
means this is a printer you won't soon 
outgrow. 

Hewlett-Packard LaserJet 5Si/5Si MX 

The new HP LaserJet 5Si printer is a 
high-volume, 24-ppm workhorse 
designed to handle the print needs of 



large networks and departments. It's 
an improvement in every way over its 
award-winning predecessor — the HP 
LaserJet 4Si printer — faster, more 
robust, more intelligent and less 
expensive. The printer is also versatile. 
It offers paper-handling and network 
options that let you build exactly the 
printer you need. The HP LaserJet 5Si 
printer also comes with HP JetAdmin 
printer management software and other 
enhancements that make printing 



HP Copy Jet and HP Copy Jet M Color 
Printer-Copiers 

Hewlett-Packard has integrated high- 
quality color inkjet technology with 
precision digital color imaging to 
produce the exciting new HP Copy Jet 
color printer-copier. Four cartridges 
contain color inks that are specially 
formulated to produce vivid results 
whether you are printing on plain 
paper, inkjet paper, glossy paper or 
transparency film. And the CopyJet is 
also a color copier — it offers a full size 
legal flatbed scanning surface with a 
hinged/detachable cover for copying 
oversized and three dimensional 
materials. Adjustable color controls 
make every copy look its best. You 
can also enlarge or reduce from 
50%-^00%. 

ComputerLand of Helena 

Please call Mike Price (443-3200) with 
any questions regarding the following 
products: 

IBM ThinkPad 365C/CS/CD/CSD 

IBM introduces the new ThinkPad 365 
notebook family which features: 

• DX4 75/25 MHZ processor with 
cache and math coprocessor 

• Large memory capacity - 8 MB 
standard, upgradeable to 24 MB 
maximum 

• High-capacity upgradeable Hard 
Disk Drives: 340 MB or 540 MB 
standard 

• Integrated 5.25 inch CD ROM 
drive (365CD/CSD) 

• NiMH battery pack 

• Local bus video with acceleration 

• Built-in speaker 



• One IR transceiver 

• TrackPoint III pointing device 

• Full complement of ports for 
peripheral connections 

• Non-removable 1.44 MB floppy 
diskette drive (FDD) 

• Type III PCMCIA slot: 
accommodates two Type I, two 
Type II, or one Type III PCMCIA 
card 

• MIDI/joystick port (365CD/CSD) 

• Audio (365CD/CSD) 

• Choice of display (10.4 inch 
measured diagonally): 

- Active Black Matrix TFT LCD 
(640 x 480 resolution VGA) 
with 256 K color support 
(365C/CD) 

- DSTN LCD with VGA 
resolution (365CS/CSD) with 
256 color support 

• Optional ThinkPad 365 Port 
Replicator and Charger 

IBM PC 300 with Pentium Pro 
Processor (P6) 

Features: 

• Pentium Pro processor operates at 
150 MHZ internally and 60 MHZ 
externally 

• 256 K of L2 Cache is integrated 
into the processor (a multi-chip 
module) and operates at processor 
speed 

• PCI/ISA technology 

• Enhanced IDE Busmaster or 
Fast-20 SCSI hard disk controllers 

• Matrox MGA Millennium 64-bit 
PCI Graphics Accelerator with 4 
MBofWRAM 

• 6X CD ROM drives standard 

• Mini-tower design with six slots 
and six bays 

• Three-year limited warranty 

Help Ware 

HelpWare is a comprehensive set of 
offerings designed to provide you with 
a full range of service and support 
options to help make your computing 
experience more productive and 
enjoyable. For detailed information 
call the IBM Help Center 
(800/772-2227). 



ISD NEWS & VIEWS December 1995 



15 



Dell 

Dell Dimension XPS ProlSO 

Dell Computer Corporation announces 
that it will immediately begin taking 
orders for systems based on the Intel 
Pentium Pro processor. The XPS 
Pro 150 is based on the 150 MHZ Intel 
Pentium Pro processor and will be 
offered with a choice of either the 
Windows 95 or Windows NT 
Workstation operating system. The 
Dell Dimension XPS Prol50 
configured with Windows NT 
Workstations is targeted for customers 
using advanced, 32-bit applications, 
who immediately require the extra 
performance offered by this first 
Pentium Pro processor. Prices of the 
XPS Pro 150 start at less than $4,000 
for a system fully configured with 
monitor. 

The Dell Dimension XPS Prol50 will 
feature error-correcting memory 
technology designed to enable the 
system to detect and correct single-bit 
memory errors. Dell expects to begin 
shipping XPS Pro 150 systems with 
this feature in January. 

Dell has designed a unique support 
offering that will come standard with 
all XPS Pro 150 systems ordered with 
Windows NT Workstation. The 
company has assembled a team of 
Windows NT support technicians who 
will staff dedicated, toll-free software 
and operating systems support lines. 

The Dell Dimension XPS Prol50 is 
available in a range of specialized 
configurations priced from $3,999. 
For example, systems configured with 
a Dell 17LS monitor, 16 MB RAM, 1 
GB HD, #9 Motion video, CD ROM, 
3.5" diskette drive, Windows 95, 
keyboard, and a mouse start at $3,999. 

Dell also announces it will offer Dell 
Dimension XPS systems based on 200 
MHZ Pentium Pro processors when 
the new chips become available. 

Power Edge XL 

Dell Computer Corporation announces 
the Dell PowerEdge XL, the 



company's most powerful server 
product, which uses as many as four 
Pentium processors and offers 
advanced server management features. 
This announcement complements 
Dell's existing PowerEdge line which 
includes the PowerEdge EL, for entry- 
level server customers, and the 
PowerEdge SP and XE, aimed at the 
mid-range of the PC LAN server 
market. 

The new PowerEdge XL comes with a 
service not previously available on any 
Dell server — on-site setup, testing and 
validation at the customer's location. 

The PowerEdge XL server is designed 
for customers running demanding 
database or groupware programs. 
Offered with one or more 133 MHZ 
Intel Pentium processors, the 
PowerEdge XL is a four processor- 
capable symmetrical multiprocessing 
server with leading-edge technologies 
including PCI (Peripheral Component 
Interconnect) local bus technology, up 
to 768 MB of error checking and 
correcting (ECC) memory, high- 
performance disk subsystems, hot- 
spare and hot-pluggable disk drive 
capabilities, and server management 
hardware and software. The Power 
Edge XL server supports the industry's 
leading network operating systems, 
including Novell NetWare 4. 1 SMP 
and Microsoft Windows NT Server 
3.51. 

Latitude XL 

During the month of December, look 
at Dell's exceptional pricing on 
Latitude XL active matrix systems. 
Dell is also cleaning house on existing 
486/66 and 100 MHZ Optiplex 
desktops. 

Additional pricing and technical 
specifications are available by 
contacting Scott Mangum (800/274- 
7799 ext. 66226, or 
scott_mangum@ccmail.us.dell.com). 
B 



ft' 



Video 
Library 
Subscription 
Program 




ISD Purchases 
TCT Technical 
Training Videos 

ISD has purchased the new TCT Video 
Library Subscription Program from 
TCT TECHNICAL TRAINING, INC. 
This is TCT's complete and 
comprehensive collection of ALL their 
technical video courses. These video 
courses are used in over 70 percent of 
all Fortune 1000 companies. This new 
library program provides the State with 
all TCT's LAN, WAN and 
Telecommunications video courses for 
one year. The State is allowed to use 
the courseware on an unlimited site 
basis. There is absolutely no limit on 
how may people can be trained with 
the courses. So, the more people who 
are trained, the more we are 
maximizing our subscription value. 

TCT TECHNICAL TRAINING INC. 
has been developing video courseware 
in the field of LAN, WAN and 
Telecommunications for over 12 years. 
Today, they are considered by many as 
the industry leader with one of the 
largest up-to-date collections of 
courses. 

Each Course Series is comprised of 
three to seven video tapes and 
associated workbook material. You 
have the rights to make copies of the 
workbook material if you wish. ISD 
has an Index Guide which can help you 
determine which courses are best for 
you. You just need to decide on a 
subject you want to learn about, look it 
up in the subject index, then see which 
tapes cover the subject. Different 
tapes sometimes cover the subject with 



16 



December 1995 ISD NEWS & VIEWS 



a different perspective and a different 
level of technical detail — anywhere 
from basic, some technical 
information, intermediate, high 
intermediate, to an advanced level of 
technical detail. A Catalog of 
Courseware that contains descriptions 
of each course is also available. 

TCT Video Library' 
Subscription Program 
Courses 

Implementing and Expanding PC 
LANs (I of 2) 

1 . LAN Components 

2. Network Operating Systems (NOS) 
and Servers 

3. LAN Applications 

Implementing and Expanding PC 
LANs (2 of 2) 

4. LAN Installation and Expansion 

5. Network Connectivity and Wide 
Area Networks 

6. LAN Troubleshooting and Global 
Network Management 

Managing a Novell Network (3.X) (1 
of2) 

1 . Novell Concepts 

2. Installing NetWare 3. 11 

3. Network Configurations 

Managing a Novell Network (3.X) (2 
of2) 

4. Daily Management 

5. Troubleshooting 

System Administration for NetWare 
4.X (I of 2) 

1 . Introduction to NetWare 4.X 

2. NetWare Directory Services (NDS) 

3. NetWare File Services 

4. Security 

System Administration for NetWare 
4.X (2 of 2) 

5. NetWare Print Services 

6. Customizing the User Environment 
Login Scripts, Menus 

7. Managing the Server 

LAN-WAN Internetworking (I of 2) 

1 . Functions of Internetworking 

2. LAN Configurations 



3. Linking Devices: Repeaters, 
Bridges 

LAN-WAN Internetworking (2 of 2) 

4. Linking Devices: Routers, 
Gateways 

5. Transmission using TCP/IP 

6. Management: SNMP, OS1 

SNA Today (I of 2) 

1 . Components of SNA 

2. Network Activation 

3. Advanced SNA Architecture 
(APPC & APPN) 

SNA Today (2 of 2) 

4. Data Links and Transmission 
Media 

5. Interoperability: TCP/IP, DEC, 
LANS, & OSI 

6. SNA Network Management 

Understanding A TM in Corporate 
Networks 

1 . Overview of ATM and the ATM 
Cell 

2. ATM Transmission, Signaling, and 
Management 

3. Issues in ATM Today 

Understanding Addressing in a 
TCP/IP Network 

1 . Configuring IP Addresses and 
Subnets 

2. Routing With IP Addresses 

3. Diagnosing and Solving 
Addressing Issues 

Introduction to Data Communications 
(I of 2) 

1 . Basic Elements in Data 
Communication 

2. Hardware and Software 
Components 

3. Binary Numbering System and 
Interchange Code 

4. Data Transmission Concepts and 
Telephone Lines 

Introduction to Data Communications 
(2 of 2) 

5. DTE-DCE Interface and RS 232-C 

6. Concepts in Data Link Control 

7. Start-Stop Data Link Control 

Tl Digital Networks (I of 2) 
1. Tl Components 



2. Tl Input and Output 

3. Multiplexers 

Tl Digital Networks (2 of 2) 

4. Tl Testing 

5. Tl Network Management Systems 
and Applications 

Frame Relay and Wide Area 
Networks 

1 . Techn ical Overv iew of Frame 
Relay 

2. Signaling and other Frame Relay 
Protocols 

3. Frame Relay Implementation, 
Application, and ATM Issues 

These videos can be checked out for 
one week. If you would like to check 
out these videos please call, ZIP!, or 
stop by and see Amanda Christen 
(444-2700, Mitchell Building Room 
229 Reception area), or for more 
information, call Irvin Vavruska (444- 
6870), both from Customer Relations. 



• I 



ISD NEWS & VIEWS December 1995 



17 




Befuddled PC 
Users Flood 
Help Lines, and 
No Question 
Seems to Be 
Too Basic 

(The following excerpt is reprinted 
from the Wall Street Journal.) 

Computers make some people 
paranoid. A Dell technician, Morgan 
Vergara, says he once calmed a man 
who became enraged because "his 
computer had told him he was bad and 
an invalid." Mr. Vergara patiently 
explained that the computer's "bad 
command" and "invalid" responses 
shouldn't be taken personally. B 



Suggestions 



We are constantly searching for new 
ideas that could enhance ISD News & 
Views. Perhaps there are subjects you 
would like to see covered in future 
articles, or maybe you just wish to 
share comments on ISD News & 
Views. We would like to hear from 
you. 

Our goal is to present a vehicle, which 
provides information of common 
interest, to all agencies within state 
government. Please share with us any 
ideas you have that will enable us to 
keep pace in an ever changing 
environment. To share your ideas, 
please contact the editors of ISD News 
& Views. B 



tM/masFJMiw 



Information Services D/mion I 



December 1995 ISD NEWS & VIEWS 



Training Calendar 

This schedule has been assembled by the Helena College of 
Technology of the University of Montana. If you have any 
questions about enrollment, please call 444-6800. 

All classes will be held at the Helena College of Technology, 
Room 210, at 1 1 15 N. Roberts, unless another location is 
specified. Please note that these costs are subject to change 



each July 1st. 

To enroll in a class, you must send or deadhead an 
enrollment application to the State Training Center, HCT, 
Helena, MT 59601. If you have questions about enrollment, 
please call 444-6800. Once you enroll in a class, the full fee 
will be charged UNLESS you cancel at least three business 
days before the first day of class. 







DATES 


COST 


LENGTH 


Data Network/Mainframe 


Classes 








Introduction to Oracle 




January 24, 25, 26 


255.00 


3 


Oracle Forms 




February 5, 6, 7, 8, 9, 12, 13, 14 
9:00 am-1 2:00 noon 


255.00 


3 


PowerBuilder 




February 26, 27, 28 


255.00 


3 


Microcomputer Classes 










Introduction to Windows 




December 12 


85.00 


1 


Introduction to Windows 




January 10 


85.00 


1 


Intermediate Windows 




January 1 1 


85.00 


1 


Prereq. Intro to Windows 










Introduction to Windows 




February 13, 14 


85.00 


1 


Word Processing Classes 










WordPerfect 6.1 Conv. Windows 




December 13 


85.00 


1 


Prereq. Intro to Windows, WordPerfect 








WordPerfect 6. 1 for Windows 




January 16, 17 


170.00 


2 


Prereq. Intro to Windows 










WordPerfect 6. 1 Conv. Windows 




February 5, 6 


85.00 


1 


Prereq. Intro to Windows, WordPerfect 








WordPerfect 6. 1 Tables 




February 7 


42.50 


Vi 


Prereq. WordPerfect 6.1 










WordPerfect 6. 1 Merge & Sort 




February 8 


42.50 


l A 


Prereq. WordPerfect 6.1 










WordPerfect 6.1 Macros 




February 12 


42.50 


14 


Prereq. WordPerfect 6.1 










Spreadsheet Classes 










Lotus for Windows Conversion 




December 14 


85.00 


1 


Lotus Macros for Windows 




January 23 


85.00 


1 


Lotus for Windows 




February 20. 2 1 


170.00 


2 


Prerequisites may be met with consent of Instructor. 









The Helena College of Technology makes reasonable accommodations for any known disability that may Interfere 
with a person's ability to participate In training. Persons needing an accommodation must notify the College no 
later than two weeks before the date of training to allow adequate time to make needed arrangements. To make your 
request known, call 444-6800. 



' 



ISD NEWS & VIEWS December 1995 



19 



ISD Class Enrollment Application 

COMPLETE THIS APPLICATION IN FULL AND RETURN 
IT AT LEAST ONE WEEK PRIOR TO THE FIRST DAY OF CLASS 



COURSE DATA 



Course Requested: 
Date Offered: 



STUDENT DATA 



Name: 



Soc. Sec. Number (for P/P/P): 
Agency & Division : 

Mailing Address: 



Phone: 



How have you met the required prerequisites for this course? Explain, giving the class(es) taken, 
tutorial(s) completed, and/or experience. 



BffIW?IW55J?!ffn7SflCT 



User ID: 

Authorized Signature: 



Agency #: 



FULL CLASS FEE WILL BE BILLED TO THE REGISTRANT UNLESS 

CANCELLATION IS MADE THREE BUSINESS DA YS BEFORE 

THE START DA TE OF THE CLASS. 

DEADHEAD COMPLETED FORM TO: 

COMPUTER TRAINING CENTER 

HELENA COLLEGE OF TECHNOLOGY 

OF THE UNIVERSITY OF MONTANA 

PHONE 444-6800 FAX 444-6892 




Back 



Information Services Division: 406/444-2700 



« 




DeadHeadF*/? 



via State DeadHead 
Department of Administration 
Information Services Division 



ck 




Back 



Information Services Division: 406/444-2701 




Back 



Department of Administration 
Information Services Division 
PO Box 200113 
Mitchell Building Room 229 
Helena, MT 59620-0113 



WfiSBack 

via Internet 




\Back 

via ZIPlMail, ZD?!Office, TAO 



Editor's Notes 

Published By... 

ISD News & Views is published 
monthly by the Information Services 
Division (ISD), Department of 
Administration, Room 229, Mitchell 
Building, Helena, MT 59620, 406/444- 
2700, FAX 406/444-2701. 

This newsletter is dedicated to 
educating and informing the reader 
with pertinent ISD news. Materials 
may be reproduced without 
permission. Alternative accessible 
formats of this document will be 
provided upon request. 

Editorial Submissions... 

If you would like to submit an article 
to ISD News & Views for publication, 
please send it to Curt Seeker or Irv 
Vavruska, preferably via ZIP!Mail. 
Please have your article in by the 15th 
of the month for inclusion in the 
following month's newsletter. 

ISD Customer Support 
Center... 

Got a problem (opportunity)? Do you 
need ISD assistance for any of your 
information processing requirements? 
Then contact the ISD Customer 
Support Center (444-2000), which is 
our central point of contact. 



Subscription Services... 

ISD News & Views is a free 
publication. If your name or address is 
incorrect, please send your current 
mailing label along with any 
corrections to Curt Seeker or Irv 
Vavruska. If you would like to be 
added to our mailing list, let us know 
your name, title, agency, 
division/bureau, phone, address, city, 
state, zipcode, and whether you would 
like your newsletter to be distributed 
via ISD Box #, Deadhead, or Mail. 
ISD News & Views is also available 
electronically via ZIP!Mail/ZIP!Office 
or VAX e-mail. Current and back 
issues are located on the State of 
Montana Electronic Bulletin Board 
System (444-5648 local & out-of-state, 
or 800/962-1729 toll free in Montana) 
and on ISD's World Wide Web Server 
(http://www.mt.gov). 

Distribution Notes... 

975 copies of this public document 
were printed at a cost of $360. 
Distribution costs are $18.25. 120 
copies of this document were 
distributed electronically at no cost. 

Editors... 

Curt Seeker (444-1614) 

cx0050%zip02@mt.gov 
Irv Vavruska (444-6870) 

cxOl 14%zip02@mt.gov 



jam*. 

** F f 



Ubnatai Senas ihmr< 



Department of Administration 
Information Services Division 
Mitchell Building, Room 229 
P.O. Box 200113 
Helena, MT 59620-0113 



6127 



HAHULO CHAMBERS 
MONTANA STATE L I BHAWV 
REFERENCE £ INFO SERUICES 
1515 E SIXTH 
HELENA MT 596^0 



DEADHEAD